Privacy Policy

1. Introduction

Uraan Host Ltd ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our services:

2.1 Personal Information

When you register for an account or use our services, we may collect:

Name and contact information (email address, phone number, mailing address)
Payment information (credit card details, billing address)
Account credentials and authentication information
Government-issued identification (when required for verification)
Business information (company name, tax ID, if applicable)

2.2 Technical Information

We automatically collect certain technical information:

IP address and location data
Browser type and version
Device information and operating system
Website usage data and analytics
Cookies and similar tracking technologies
Log files and server access records

2.3 Content and Usage Data

We may collect information about:

Content you upload, store, or transmit through our services
Service usage patterns and preferences
Support communications and ticket history
Feedback and survey responses

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services
To process payments and manage your account
To communicate with you about your account and our services
To send you service updates, security alerts, and administrative messages
To respond to your inquiries and provide customer support
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our Terms of Service
To analyze usage patterns and improve user experience
To send marketing communications (with your consent, where required)
To conduct research and analytics

4. Legal Basis for Processing

We process your personal information based on:

Contractual necessity: To fulfill our contract with you and provide requested services
Legal obligation: To comply with applicable laws and regulations
Legitimate interests: To operate our business, improve services, and ensure security
Consent: When you have provided explicit consent for specific processing activities

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We may share data with trusted third-party service providers who assist us in:

Payment processing and billing
Email delivery and communication services
Cloud hosting and infrastructure services
Analytics and performance monitoring
Customer support and helpdesk services

5.2 Legal Requirements

We may disclose information when required by law or to:

Comply with legal processes, court orders, or government requests
Enforce our Terms of Service and Acceptable Use Policy
Protect our rights, property, or safety, or that of our users
Respond to security threats or prevent fraud

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption of data in transit using SSL/TLS protocols
Encryption of sensitive data at rest
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Secure data centers with physical security measures
Regular backups and disaster recovery procedures
Employee training on data protection and security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide services to you and maintain your account
Comply with legal obligations and regulatory requirements
Resolve disputes and enforce our agreements
Maintain security and prevent fraud

When you close your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service provider
Objection: Object to processing of your personal information
Restriction: Request restriction of processing in certain circumstances
Withdraw Consent: Withdraw consent where processing is based on consent
Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@uraanhost.com. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our website.

Types of cookies we use:

Essential cookies: Required for website functionality and security
Analytics cookies: Help us understand how visitors use our website
Preference cookies: Remember your settings and preferences
Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

Standard contractual clauses approved by data protection authorities
Certification under recognized data protection frameworks
Compliance with applicable data protection laws

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any information.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, and shared
Right to delete personal information (with certain exceptions)
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights

We do not sell personal information. To exercise your CCPA rights, contact us at privacy@uraanhost.com.

14. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to lodge a complaint with a supervisory authority

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy on our website
Sending email notification to your registered email address
Updating the "Last Updated" date at the top of this page

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@uraanhost.com
Support: Submit a Ticket
Company: Uraan Host Ltd
Data Protection Officer: dpo@uraanhost.com