Uraan Host

Refund & Cancellation Policy

1. General Policy

Uraan Host Ltd aims to provide quality hosting services and customer satisfaction.
We understand situations may arise where a refund or cancellation is requested, and we review such requests with fairness and in accordance with industry standards.

2. Money-Back Guarantee

– Certain hosting services (such as shared and reseller hosting) may include a limited money-back guarantee period, which will be stated on the relevant product page at the time of purchase.
– If eligible, refund requests must be submitted within this period.

3. Non-Refundable Services

Please note that some services are generally non-refundable due to their nature, including but not limited to:

• Domain registrations and transfers
• SSL certificates
• Server licenses and add-ons
• Setup or migration fees

4. Cancellations

Services may be cancelled at any time by submitting a request through the client portal or by contacting us directly.
Cancellation takes effect at the end of the current billing cycle unless otherwise agreed.

5. Processing of Refunds

– Approved refunds are issued to the original payment method only.
– Processing time may vary depending on your bank, PayPal, Stripe, or card issuer.
– Partial refunds may be considered on a case-by-case basis if only part of a service term has been used.

6. Our Discretion

While we strive to be fair, all refunds and cancellations are ultimately at the discretion of Uraan Host Ltd.
Policies may be adjusted from time to time to reflect business or legal requirements.
Any updates will be published on this page with the revised date.

7. Contact Us

For questions about cancellations or refunds, please contact:
Uraan Host Ltd
Office 455, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
📞 +44 7763 321580
📧 admin@uraanhost.com